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Frequently Asked Questions What type of scripts will your Linux servers support? We support Perl and PHP scripts on our Linux Servers. However, we can only provide customer support for unmodified scripts that came with your hosting package. Pre-installed cgi-scripts are available from your cpanel control center. How can I find out what my absolute path is? You can find out what your absolute path is by going to your cpanel control center. Your control panel is located at http://[yourdomain.whatever]:2082 Where is my Secure Server; what is the URL? Your secure server is a link to your existing website. There is no difference in the content of your web site through the secure link than the web site through a standard connection. The URL is https://[ your domain name ]/. The trailing slash is vital for content to show correctly. How do I setup anonymous FTP? Sorry, we do not support anonymous FTP at this time. Do you have Telnet access? We do not recommend Telnet access. For added security, we recommend using SSH2 instead - A 3rd party program that supports this file transfer type. We recommend using Secure CRT, from Van Dyke Techologies. Why do I still see the page after I uploaded my own? To view your uploaded site in a web browser, the home page must be named "index.html". If you are still seeing the page, be sure that you have replaced our initial index.html page with your new index.html page. How long does it take to have my site transferred to the servers? The standard length of time for propagation of a domain name through the Internet is 3-5 business days. Does Active-Sites offer any web design services? We offer web design and programming services. Please contact us for further information or a quote. Does Active-Sites offer any web security services? We offer web security services through our partners at gsisystems.com I need a secure certificate for my site, who do you recommend? Currently we recommend Thawte for certificates. You can request a certificate by filling out a Support Query making a request for a Thawte certificate. You should also visit the Thawte web site at http://www.thawte.com/ to see what current pricing is. A setup fee from is required for new certificates. I need a shopping cart system. What do you offer in shopping cart programs? We offer the Red Hat Interchange shopping cart software with our ecommerce packages. We also offer the osCommerce system with our Tier II and Tier III accounts. You can view all of the ecommerce Package features by viewing the Hosting packages on our web site. What is your path to Perl for my CGI? /usr/bin/perl What is your path to sendmail? /usr/lib/sendmail Besides Perl, what other great web site development languages does support? Currently, we support Python and PHP along with Perl on our Linux Servers. Do your servers support Java Servlets? We do support Java Servlets. What if I need more disk space? If you find you need more space for your site, you would have to upgrade your account by submitting a Support Tticket. With our strong competing prices, you'll be glad you did. What is Active-Sites's policy on spamming? We will not tolerate anyone abusing our servers by sending unsolicited/unwanted emails. Anyone caught sending Spam from our servers will be deactivated immediately. Do you Support SSI (Sever Side Includes)? Yes, we support SSI, just remember to name your file with the suffix .shtml to do so. How do I change the plan that I am currently on, and is there an upgrade / downgrade fee? There is no fee for changing your existing plan to another. To do so, simply fill out a Support Tticket. What if I want to change the platform that my plan is on (i.e.: from Linux to NT)? There is currently a fee to change from a Linux account to NT and vice versa. You will also have to make a back up of all your files and handle the transfer of the files on your own. How do I get FrontPage extensions installed on my website? If you are a new customer, it is an option during sign up. For current users, simply go to our web site and complete a Support Query. Within 24 hours, your FrontPage extensions will be active. Do you maintain backups of my data? Yes, a backup of your data is made on a weekly basis. If you need to access a backup of your data, there is a charge of for each restoration made, whether it be several directories or one file. Your cpanel control center also allows you to backup and restore from local files. Are there any bandwidth restrictions with? We are proud to offer large bandwidth traffic to our customers. We offer this with the simple agreement that traffic used by any account does not interfere with other customers. What is Active-Sites’s policy on adult sites? None. We have thought it over and have decided that we do not want the problems that are normally associated with adult sites. Nudity, and pornographic references in any form (including links and re-directs to pornographic sites) will not be tolerated. Violators of this policy will be disabled immediately. |
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TODAY'S DATE: 2008-August-28, Thursday, 13:37:11
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