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If you need to contact us directly, or if you have an emergency with your service, you may call us at the numbers below.

Sales & Customer Service
General Administrative Offices
2431 Becket Circle
Stow, Ohio 44224
330-688-4209


Technical Services & Support
159 East State Street
Barberton, Ohio 44203
216-276-0586


email us at: support@active-sites.com

Using FTP

If you don't currently have an FTP client, you can obtain one from www.download.com.
For example, one of the most popular is WS-FTP.

USING WS-FTP

Setting up WS-FTP to connect

1. First thing you should see when you open WS-FTP is the "Session Properties".

2. Next click on "NEW".

3. Fill in the profile name, you should use your domain name for that.

4. Fill in the Host Name/Address line with [ Your Domain Name ]. If your site has just been setup, use your IP Address that was given in the "Your domain is ready" initial E-Mail. After the first couple of days, use [ Your Domain Name ] as listed above.

5. The host type line is one that is best left alone, move on to the username and password fields and fill them out.

6. Now simply click on "save password" then click on apply. Your settings are now saved.

7. Now click on "connect". you will see files on the left and right. The ones on the left are your files and you want to upload them to our servers for display.
NOTE: Upload html files as ascii and graphics as binary.

8. All support inquires or error reports with the program should be directed to the software vendor at http://www.ipswitch.com/

TODAY'S DATE: 2008-August-28, Thursday, 13:35:45



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